Contact
Global
Contact us
Replay

Smart Physical Retail

Back

Smart physical retail

#Data driven customer experience

As the retail industry is evolving with changing customer’s habits and the introduction of digital technologies, IoT devices are reshaping the retail landscape. Keeping your customers satisfied and your supply chain running with minimal friction is now the main concern: smart devices are here to help you.
We help our clients focus on customer experience with deep knowledge and analysis of the current trends, price-competitive integrations and easy-to-maintain components.

In store customer journey

#Data driven customer experience

Thanks to RFID technologies, we are able to track the customer journey in your physical stores. From footfall to actual paths taken in the store, smart devices can collect information and produce insights into the most used paths, giving you a heatmap of the different floors as well as advice on where to place your most value-adding products. This technology respects the user’s privacy as it doesn’t rely on smartphone fingerprinting but more on RFID badges put on your assets (trolleys, baskets, etc…).

Food safety monitoring

#Data driven customer experience

Food temperature monitoring is a key concern for every retailer in the food and beverage industry in order to avoid endangering the customers’ well-being. Thanks to smart devices, when a fridge door is left open you are alerted after several minutes or when the temperature of a freezer gets dangerously close to a threshold. Simple wireless devices can be installed on your cooling appliances and connected to dashboards, easily accessible for your employees: all this in real-time with custom SMS or email alerts in order to take immediate action, save energy and lives and avoid wasting countless products.

Air quality monitoring

#Data driven customer experience

Several studies show that indoor air is more polluted than outdoors. As caring about your customers’ well-being is crucial to keep them coming to your physical store, simple smart sensors can monitor air quality (particulate matter 2.5 in the air) as well as other indicators such as temperature and humidity. Alerting and automation scenarios can be based on these metrics and be triggered only when thresholds are reached. Furthermore, these quality indicators are equipped with an API and can be displayed on your mobile app or website in order to reassure your customers that the air inside your store is safe to breath and you care about their well-being.

Reach out to our Data Science team with any questions you have. We’re looking forward to working with you.

Contact us

 

Related

Case

Helping Unibail become the GA of Shopping centers

Europe’s Leading Listed Commercial Property Company

Case

A local approach to a global case

Global leader in optical retail

Case

Advanced Retail Media strategies for Groupe Seb, at the core of the decision path

World reference in small domestic equipment

Contact us